Most popular questions

Absolutely, we ship worldwide with COLLISION.

Shipping costs are FREE for all orders over 30 euros in France.

For other countries the costs vary according to the destination.

Orders are shipped within 48 hours.

They are delivered in 2/3/4 weeks for Europe (YOU CHANGE)

After an order has been placed, it is sent as soon as possible to one of our shipping centers, from where your item will be shipped.

We will send you a confirmation email as soon as your package is shipped. You will then be able to check the progress of the delivery on our website in the “Track my order” tab using your email address and your order number.

Simply choose your items and click on the “ADD TO CART” button, repeat for each item, then go to your shopping cart and follow the steps to complete your order until payment. We will prepare your order and send you an order confirmation email.

We accept Visa and Mastercard as well as payments via Paypal. We do not accept checks or wire transfers.

Absolutely, our store is fully secured and we have an SSL encryption system to protect your personal and confidential data. We use the secure payment systems of Stripe and Paypal.

Have you received the shipping confirmation of your order? If your order has been shipped for more than 5 weeks, contact us with your order number, we will launch an investigation and get back to you within 48 hours.

Yes, this is quite normal. To minimize your wait, we ship all items separately when they are ready to be shipped. The rest of your order should arrive in the next few days.

We are sorry, unfortunately this can happen. Please contact us and explain the problem and attach a picture as proof, we will do our best to find a solution.

Absolutely, you have 14 days from the date of receipt of your order to return any product that does not give you complete satisfaction.

You must print the withdrawal form, send it to us by email and return your items to the address indicated (a return number will be given to you before sending back).

The return is done exclusively by post to our address and the return costs remain at your charge communicated by mail in return of your request. Upon receipt your order will be fully refunded.

For more information, we invite you to consult the page Returns.

You must be within 14 days from the date of receipt of your order to benefit from the guarantee “Satisfied or refunded”, you must contact us before any return in order to follow the procedure indicated and the product must be returned to us in its original condition and packaging.

  1. If the product has been used and cannot be resold as is.
  2. If the shipment did not arrive at its destination due to an error in the delivery address indicated at the time of the order.
  3. If the return process has not been respected.

For more information, please visit the returns page.